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Although "school is out" for all of us right now, during non-pandemic times, seminars are facilitated by Penny Aviotti, also known as “Ms. Corporate Manners,” a certified Intercultural Etiquette and Protocol Trainer by The Protocol School of Washington, the only-accredited protocol and etiquette school in the nation that is recognized by the U.S. Department of Education. Aviotti also is a certified Bridges Out of Poverty trainer specializing in “Hidden Rules at Work,” a workshop that examines the correlation between an individual's resources and his or her promotion and success in the workplace. Her seminars garnered the 2019 Best of Memphis Award in the category of Etiquette and Training Services.
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Seminars and Consulting
Seminars include:
Hidden Rules at Work, an interactive seminar that explores how economic backgrounds can influence perspectives, resources and attitude:
*Explores unspoken habits and cues of a group
*Examines your own hidden rules and the danger of taking for granted that your rules are for everyone.
*Gains insight into the taken-for-granted knowledge needed to survive in various socio-economic classes.
Business and Social Etiquette:
*How to distinguish yourself from the competition
*How to make an entrance and work the room
*Handshaking, the ultimate greeting
*Introducing yourself and others
*Eye signals and mingling proficiency
*Professional etiquette for the digital workplace
Dining Skills:
Best conducted during a three-course meal, includes:
*Effective business meal tactics
*Host and guest duties
*Silverware savviness
*Styles of eating – American and European/Continental
*The silent service code
*Dining do’s and don’ts
© Penny Aviotti and Ms.Corporate Manners 2003 – 2020.
Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Penny Aviotti and Ms. Corporate Manners with appropriate and specific direction to the original content.
Respecting diversity; valuing Hispanic customers
I am in shock of the numerous employees I’ve heard make derogatory comments about our Hispanic customers along with the cleaning crews that come in at night and tidy up the branches. I can understand being upset if the office was poorly cleaned, but for some reason they always feel the need to address their ethnicity when complaining about them. The same ignorance can be seen by many co-workers that have to deal with a customer who either speaks poor English or none at all and is usually followed up by a “if they’re in the country they should speak the language” or something along those lines. I have news for all of them…..THERE IS NO OFFICIAL LANGUAGE IN THE UNITED STATES!!! This country is a melting pot and we as employees should be aware that we hold ourselves to a higher standard and should be providing OUTSTANDING customer service, regardless of race or nationality. Allowing one’s biased views to be shared not only makes the individual look ignorant, but it makes others feel unwelcome and unaccepted. Take a long look in the mirror before passing judgment. Sorry for the rant, I’ll climb off my soapbox now.
Sincerely,
Outraged By Ignorance
Dear Outraged,
Most successful companies have a goal to strengthen and maintain a diverse, all-inclusive environment. To bring divisive ethnic, religious or political issues into the workplace disrespects that goal, disrupts our relationships, our projects and the workplace itself. If someone discusses these issues in front of you, it’s best to be candid with that employee and tell him or her in a direct but kind and courteous way that our country was founded on the principle that all people were created equal, and you find their remarks offensive and disrespectful of our customers and employees.
Sincerely,
Senora Corporativa Modales
© Penny Aviotti and Ms.Corporate Manners 2003 – 2013.
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