Elevator etiquette on a cell phone

Ms.MannersDear Ms. Corporate Manners,
Can you talk about the etiquette of using cell phones in elevators?
Fed Up in Chattanooga

Dear Fed Up,
When using your cell phone, be aware of your surroundings and be considerate of others. In a public space like an elevator, it’s just plain rude to yak loudly on your cell. If you have to take a call in the middle of a conversation or meeting, apologize, step out of the room, and make it quick. And that goes for texting, too.
Ms. Corporate Manners

More cell phone etiquette

Dear Ms. Corporate Manners,
Our workplace has a “no cell phones at work” policy. The problem is that some people ignore that policy. We work with the public, and one of my co-workers almost always keeps her cell phone on, and it rings while we are helping clients. She answers the phone and then moves to an area where people can’t see her, but trust me, they can definitely still hear her. Besides being loud, she makes our clients have to wait while she carries on these “private” conversations. Our bosses are aware of this and yet it still continues to happen. I just feel bad for our clients who are getting less than professional service. And also for the employees who are picking up the slack. Is there anything we can do?
Hoping for Help

Dear Hoping,
Overuse in public is inconsiderate and it’s best to turn cell phones off at the office, especially during meetings. If you work with a cell-phone user who deliberately ignores the rules and it’s impacting your customer service, you should talk to your co-worker, who may not realize how loud her calls are.  If that doesn’t work, talk with your manager or human resources representative about the problem.
Ms. Corporate Manners

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